Episode 174 - Feedback Faux Pas: How Poor Follow-Up Kills Credibility
In this episode of Cut The Chase, Diego and Aaron Davis delve into effective strategies for delivering news to clients, whether it’s good, bad, or neutral. They emphasise the importance of providing factual comparisons rather than opinions, validating feedback with concrete examples, and framing information in a way that maintains trust. The discussion also covers how to handle building reports, manage client expectations, and maintain clear, open communication to avoid misunderstandings. The key takeaway is the importance of honesty and transparency in client-agent relationships to maintain credibility, especially in a competitive marketplace.
Timestamps:
00:00 Introduction to Cut The Chase
00:18 Delivering News to Clients
01:05 Handling Buyer Feedback
01:24 Building Reports and Concessions
02:03 Effective Communication with Vendors
03:48 Understanding Vendor Reports
05:44 Addressing Issues Directly
06:15 Conclusion
Team Diego, led by Diego Traglia – New Zealand’s #1 real estate agent, is recognised as the top-selling team in Auckland for outstanding results and client service. With a proven track record across West Auckland and the wider region, Team Diego helps homeowners achieve the best possible sale price through expert marketing, negotiation, and local knowledge. Whether you’re selling your family home or developing new properties, our team specialises in on- and off-market property sales, working closely with buyers, investors, and developers to deliver exceptional outcomes. Discover more at https://diego.nz and see why Team Diego continues to set the standard for Auckland real estate.
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